Discussion - Verizon reps keep customer on most expensive plan despite multiple requests to make things right

Wait, so if you arent the one who sold a customer a line on a rate plan and a customer requests you remove it or change it, then you literally receive a charge back on your own commission statement? Because thats what the author is indicating. A carrier cant financially charge back something they never paid you.

Not telling you theyre running your credit for hard pull is really grounds to be upset. Placing a freeze on your credit is a good way to protect yourself.

Bingo. For someone who claims to be a two decade veteran in the mobile field there are much faster resolutions, including on the website and the app.

This feels highly sensationalized.

Verizon

That seems to be what the author is saying. Rep #1 activates highest plan to get best commission. And then any Rep #2, #3, after him who demotes the plan will be the one to take the hit in pay, so nobody wants to do it. Not sure if that is true...

Dear "Customers",

Thank you for becoming a source of income that is making our CEO and stockholders an unprecedented amount of money. In order for us to accept you as a customer you will need to sign the user agreement which allows you the priveledge to communicate. If you do not sign this 20 page agreement (all small writing legal jargon designed to confuse and frustrate) good luck, as we cannot allow you to become a customer. This document covers such things as our limited liability. We can sell your data to anyone we want and we harvest it with reckless abandon. All the added goodies on your phone that you do not want or need, they allow us to harvest it all. This agreements talks about our partners, one of them being law enforcement. Oh, and by the way, they are one of our biggest customers buying your data. Who knew that YOUR 4th amendment right, the right to be free from the intrusion by government would be so lucrative to launder and sell. To make this agreement worth your while, we are offering you services that many were developed by grants and other funding that you paid for with your tax dollars. So, to reiterate, if you dont agree, good luck elsewhere, if you do agree, bend over. The technology, some developed with your money, will be sold to you for top dollar. We will harvest your personal information, then sell it in the very lucrative invasion of privacy and launder civil liberties markets. Should you need a phone that follows the same business model, they have secret backdoors due to the agreement made with the government when we accepted the "grants". This is all very legal thanks to your legislative body, called Congress. They work for special interest and outside others. Have a great day.

If we united we could make them change

That cant be true from a raw pay perspective at a corporate store. That would trigger a landslide of litigation from the employee and customer side. But it could be true from a metric standpoint and if theres a team based pay multiplier then the team takes a bonus hit. With that said, placing a customer in a rate plan outside their comfort zone will just result in chargebacks, bad customer satisfaction results, and damaged trust.

And within those countless articles, you advanced claims which were factually wrong and improperly demonized an entire industry of retail professionals. Should the other person " tell AI that?

Hello.

I'm a Verizon Field Representative in New York, and even though you are right that the general structure of a sales rep is designed so that the more expensive plans generate the more commissions, Verizon is very transparent with the customer and before placing any order there is a lot of verification and review links sent to the customer that they have to complete and review before authorizing the order, so maybe your son didn't pay attention to this. I'm not excusing the agent that sold that to your son, he didn't do the right thing to begin with, but a lot of us try to be honest and we deal with a lot of rejection and bad publicity because of this. Customer is equally responsible for understanding what they are signing up for before placing any order. Verizon is very transparent in that respect and allow the customer to view all of this from their phone or email while the order is being created.

Please stop playing the victim and take responsibility as well. Yes the agent that sold you was greedy and not transparent but you are not telling the full story, you were very naive for signing up to something you didn't understand.