Discussion - T-Mobile’s whistleblowers were right, so what comes next?

I like wishing harm on companies like this pos T-Failed. I really hope they crash but mostly burn to the ground as I would use another word that starts with B and ends in B.

I think a big pain-point of functionality on Android is that the necessary T-life app permissions aren't automatically enabled, the app doesn't correctly call Android API's for those permissions, and users don't know how to manually enable them.

Typically just enabling the Phone permission will make initial and subsequent sign-ins, and all the app experience pretty flawless. All the other permissions are rather invasive for the app's purpose and unnecessary.

And while the phone permission isn't required in every situation, it's more helpful for the app to have it enabled, and doesn't enable any more data access than the network already has via the modem anyway (Phone permission typically enables: access your phone number and network info, required for making calls and VoIP, voicemail, call redirect, and editing call logs -- like when you mark a received call as spam).

The biggest problem with the sheepish behavior of t mobile customers is that Verizon and AT&T watch closely how this works out for t mobile. If this and other foolishness works without major customer loss, expect similar from att and Verizon soon.

I have T-Mobile but I don't have the T-Life App.

I would have left T Mobile already. However, one phone on my plan is still being paid off. As soon as it's paid off, I will switch to another carrier. They are all spectacularly bad at customer service, so I might just try Google Fi.

I just left T-Mobile for Google Fi. I got fed up with this and they increased costs. They shut down their only store in my city recently.

I'm not understanding or believing the issues are that bad. My wife has used the T-Life app with no issues and she's not tech savvy.

I have never once had an issue using it.

The issue of shedding customer service reps is in my opinion huge. As a T-Mobile long time business customer (over 9 years) I used to feel valued. You had a business line you could call and get prompt service. You could reach out on messenger and get a relatively quick response. But when there is an issue where you need to talk to someone I am finding it difficult to get any response. The new T-Mobile reminds of when I was with Verizon. There is not any kind of care for the customer. I used to sing T-Mobile's praises to family, friends and colleagues. I haven't done that for going on 2 years. I miss the old T-Mobile. Today, I waited over 2 hours on T-Mobile's Messenger page and never received a response.

Good for you. You probably are on autopay and have nothing to contact them about.... Yet.

New from the UN-carrier ... UN-employment.