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The issue of shedding customer service reps is in my opinion huge. As a T-Mobile long time business customer (over 9 years) I used to feel valued. You had a business line you could call and get prompt service. You could reach out on messenger and get a relatively quick response. But when there is an issue where you need to talk to someone I am finding it difficult to get any response. The new T-Mobile reminds of when I was with Verizon. There is not any kind of care for the customer. I used to sing T-Mobile's praises to family, friends and colleagues. I haven't done that for going on 2 years. I miss the old T-Mobile. Today, I waited over 2 hours on T-Mobile's Messenger page and never received a response.
The issue of shedding customer service reps is in my opinion huge. As a T-Mobile long time business customer (over 9 years) I used to feel valued. You had a business line you could call and get prompt service. You could reach out on messenger and get a relatively quick response. But when there is an issue where you need to talk to someone I am finding it difficult to get any response. The new T-Mobile reminds of when I was with Verizon. There is not any kind of care for the customer. I used to sing T-Mobile's praises to family, friends and colleagues. I haven't done that for going on 2 years. I miss the old T-Mobile. Today, I waited over 2 hours on T-Mobile's Messenger page and never received a response.
Things that are NOT allowed:
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts:
The issue of shedding customer service reps is in my opinion huge. As a T-Mobile long time business customer (over 9 years) I used to feel valued. You had a business line you could call and get prompt service. You could reach out on messenger and get a relatively quick response. But when there is an issue where you need to talk to someone I am finding it difficult to get any response. The new T-Mobile reminds of when I was with Verizon. There is not any kind of care for the customer. I used to sing T-Mobile's praises to family, friends and colleagues. I haven't done that for going on 2 years. I miss the old T-Mobile. Today, I waited over 2 hours on T-Mobile's Messenger page and never received a response.
The issue of shedding customer service reps is in my opinion huge. As a T-Mobile long time business customer (over 9 years) I used to feel valued. You had a business line you could call and get prompt service. You could reach out on messenger and get a relatively quick response. But when there is an issue where you need to talk to someone I am finding it difficult to get any response. The new T-Mobile reminds of when I was with Verizon. There is not any kind of care for the customer. I used to sing T-Mobile's praises to family, friends and colleagues. I haven't done that for going on 2 years. I miss the old T-Mobile. Today, I waited over 2 hours on T-Mobile's Messenger page and never received a response.