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This was written in blood when ATT reconnected with its old baby bells and Verizon merged with WorldComm was allowed. The industry will downsize to a few companies that are solely interested in profits by any means. TMO got Sprint and TMO independent dealers saw a complete change in how it does business. TMO changed everything to chase away independent dealers and the company stores are next. As for CS staff, that's going to be outsourced like the other telecoms. People are an expensive roadblock to greater profits.
The issue of shedding customer service reps is in my opinion huge. As a T-Mobile long time business customer (over 9 years) I used to feel valued. You had a business line you could call and get prompt service. You could reach out on messenger and get a relatively quick response. But when there is an issue where you need to talk to someone I am finding it difficult to get any response. The new T-Mobile reminds of when I was with Verizon. There is not any kind of care for the customer. I used to sing T-Mobile's praises to family, friends and colleagues. I haven't done that for going on 2 years. I miss the old T-Mobile. Today, I waited over 2 hours on T-Mobile's Messenger page and never received a response.
Things that are NOT allowed:
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts:
This was written in blood when ATT reconnected with its old baby bells and Verizon merged with WorldComm was allowed. The industry will downsize to a few companies that are solely interested in profits by any means. TMO got Sprint and TMO independent dealers saw a complete change in how it does business. TMO changed everything to chase away independent dealers and the company stores are next. As for CS staff, that's going to be outsourced like the other telecoms. People are an expensive roadblock to greater profits.
The issue of shedding customer service reps is in my opinion huge. As a T-Mobile long time business customer (over 9 years) I used to feel valued. You had a business line you could call and get prompt service. You could reach out on messenger and get a relatively quick response. But when there is an issue where you need to talk to someone I am finding it difficult to get any response. The new T-Mobile reminds of when I was with Verizon. There is not any kind of care for the customer. I used to sing T-Mobile's praises to family, friends and colleagues. I haven't done that for going on 2 years. I miss the old T-Mobile. Today, I waited over 2 hours on T-Mobile's Messenger page and never received a response.
I have T-Mobile but I don't have the T-Life App.
Feel so bad for US Cellular customers and employees