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Any company stating this is for life is feeding you BS ... I'm 60+, and every situation of lifetime guarantee has fallen short. My advice is, when your contract is up, look at where you need to jump. I came to Verizon one year ago, and they continue to grind me on price. I'm with T-Mobile, and they are competitive, other than their retailer lied about the price for the iPhone 17. The perks for me, covering international travel and on planes, are worth it ... But I don't see them as a player in 5 years .. being they are ticking off their base customers right now
We were Sprint customers that came to T-Mobile after the merger. The plan we had with Sprint is the exact same plan we still have. Have received no messaging of any kind, and Monday was supposed to be "Black Monday", so It seems like maybe they're leaving the Sprint customers' plans alone?
In fact, we even just added a new line, via the Back to School promos they're running. Free (actually free $0/mo) Samsung S26, $20/mo for the additional line. Step-daughter needed a new phone and to get off her unreliable Mom's plan, so it was perfect.
Still on our old Sprint plan, except it says TMO now instead of Sprint (has been like that for...idk 7 years? 6? Been a while, anyway!).
To claim this forced migration “isn’t a major deal” completely ignores the hostile, cumulative shift T-Mobile has forced on its base. This is death by a thousand cuts.
For nearly two decades, I praised T-Mobile as a top-three company. I was a fiercely loyal customer who would have happily stayed forever if they had just treated people with basic decency. Instead, I was forced into a grueling 16-week battle involving the FCC, BBB, and State AG just to make them honor my grandfathered credits. This ordeal took a massive physical and mental toll on me—causing severe stress, cognitive fatigue, and weeks of isolation.
All for what? To be pushed onto a buggy, crashing "T-Life" app, watch local stores shutter, and see "taxes and fees included" stripped away. The "Un-carrier" has become the exact corporate machine they once mocked. The author’s defense of "value-added perks" is completely flawed; I don't use 70% of the bundled bloatware they use to justify these higher price tags.
Even after securing an executive agreement to lock my rate, T-Mobile’s billing engine still overcharges me by nearly $60 every month. Today, customer loyalty means absolutely nothing to them. If a giant can’t honor its "lifetime" promises without crushing its most dedicated users, they shouldn't offer them in the first place.
Don't let them quietly purge your value. Document your bills, and fight back.
Things that are NOT allowed:
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts:
Any company stating this is for life is feeding you BS ... I'm 60+, and every situation of lifetime guarantee has fallen short. My advice is, when your contract is up, look at where you need to jump. I came to Verizon one year ago, and they continue to grind me on price. I'm with T-Mobile, and they are competitive, other than their retailer lied about the price for the iPhone 17. The perks for me, covering international travel and on planes, are worth it ... But I don't see them as a player in 5 years .. being they are ticking off their base customers right now
We were Sprint customers that came to T-Mobile after the merger. The plan we had with Sprint is the exact same plan we still have. Have received no messaging of any kind, and Monday was supposed to be "Black Monday", so It seems like maybe they're leaving the Sprint customers' plans alone?
In fact, we even just added a new line, via the Back to School promos they're running. Free (actually free $0/mo) Samsung S26, $20/mo for the additional line. Step-daughter needed a new phone and to get off her unreliable Mom's plan, so it was perfect.
Still on our old Sprint plan, except it says TMO now instead of Sprint (has been like that for...idk 7 years? 6? Been a while, anyway!).
To claim this forced migration “isn’t a major deal” completely ignores the hostile, cumulative shift T-Mobile has forced on its base. This is death by a thousand cuts.
For nearly two decades, I praised T-Mobile as a top-three company. I was a fiercely loyal customer who would have happily stayed forever if they had just treated people with basic decency. Instead, I was forced into a grueling 16-week battle involving the FCC, BBB, and State AG just to make them honor my grandfathered credits. This ordeal took a massive physical and mental toll on me—causing severe stress, cognitive fatigue, and weeks of isolation.
All for what? To be pushed onto a buggy, crashing "T-Life" app, watch local stores shutter, and see "taxes and fees included" stripped away. The "Un-carrier" has become the exact corporate machine they once mocked. The author’s defense of "value-added perks" is completely flawed; I don't use 70% of the bundled bloatware they use to justify these higher price tags.
Even after securing an executive agreement to lock my rate, T-Mobile’s billing engine still overcharges me by nearly $60 every month. Today, customer loyalty means absolutely nothing to them. If a giant can’t honor its "lifetime" promises without crushing its most dedicated users, they shouldn't offer them in the first place.
Don't let them quietly purge your value. Document your bills, and fight back.
Yes, they never bothered to notify me but by calling THEM
today I found out they are moving us on August 06 to a way more expensive plan.
This company turned around 180 degrees. So after 19 years, good riddance tmo.