Discussion - T-Mobile's T-Life takeover has one group of customers cornered

The app has worked perfectly every time I've used it. Upgraded 2 phones, a watch and have 2 trackers, phone service level, not one problem. All my discounts stay good and if I need to communicate with someone there is that option thru chat. I have the T-Mobile credit card so I receive my line discounts. I'm 63 so it can't be that difficult. Young people can be so stubborn.....

The app hasn't worked correctly for me for 2 weeks now. T-MOBILE has no clue how to fix it all I get is they are aware of the problem. For some strange reason it thinks I'm on a government plan and I am not.

Install the app when you need to do something, and uninstall it after. I don't see the big deal.

A few days ago I needed a transfer pin and canceling the port out protection for my lines to get away from t mobile.

It only could be done with t life. It didn't work, even the employee who finally took over the screen couldn't handle it. Finally the tech support helped. Spent 2 hours on this .

Let's hope other carriers won't copy this foolishness.

The app is actually pretty great and has improved a LOT in the last 6 months. They did a complete UI overhaul and it feels noticeably faster than before, although it still lags here and there. It also shows you a LOT of detailed information about your account. If all the functionalities work great, why is this such an issue?

I would imagine this only being an issue for elderly people who aren't used to smartphones. It would indeed be nice if T-Mo provided a direct to human option for such people. Or they know that such people make up a very small % of their customer base and are willing to lose them, which would be such a sad and evil decision to make.

I'm 63, no problem with the app. There is chat available on the app, on mine anyway. I've used it multiple times for billing questions and had any concerns addressed right thru the app. Perhaps the real problem is customers who let their frustrations cloud their ability to critically think, a common problem in society.

Who cares about the app? If you don't want to use it, don't. 99% of folks won't have to use it unless they run into a problem. If I didn't manually pay my bill each month, i'd never open the app at all.