Discussion - T-Mobile has had enough of customers bickering to the FCC

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mloudt
mloudt
Arena Apprentice
• 1mo ago
↵KEHTABP said:

I totally agree! He was a personality, a one man force that singlehandedly pulled TMB ahead of everyone else. Now, subterfuge and nickel-and-dining is the name of the game.

I was on One plan with $10 Plus add-on for many years. I clearly remember forever price guarantee. In fact, I chose to pay a little more per line than mvno just to beat the inevitable inflation. Now, they just wiped their butts with price guarantee and rolled me into Essential Signature WITH 80GB $10 hotspot add-on. And you cannot remove that add-on without customer service involvement.

Under Legere we all got 5G free while everyone else charged extra. 😮‍💨

Stick with prepaid my tmo 40 month plan aint change i own my Samsung galaxy s24ultra unlocked 16 yrs tmo customer

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mloudt
mloudt
Arena Apprentice
• 1mo ago
↵alouden17 said:

I used to love TMobile. Were I not on a plan with my wife, I would have left a long time ago. Right now, my wife is still paying off her phone. But the moment that phone is paid off, we are moving to another carrier. I don't like Verizon much either but I might have to consider them, or AT&T or perhaps someone else.

They will pay phone off go now att speeds worst of 3

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mloudt
mloudt
Arena Apprentice
• 1mo ago
↵azfreedheart said:

I'm a Sprint customer who got dragged into T-Mobile unwillingly. The first thing that happened to me as a T-Mobile customer was they made my brand new 5G Sprint phone inoperable so I had to buy another phone that was on the 5G bands that T-Mobile was using not the ones that they were putting out of service from sprint. Since then I've seen increase after increase with no change in service and decreased customer service. There is absolutely no reason for me to stay with T-Mobile at this point and I definitely can see myself changing to a new carrier sometime this month. T-Mobile lies and sucks.

All 3 do

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mloudt
mloudt
Arena Apprentice
• 1mo ago
↵WhySoSerious78 said:

Wow! T-Mobile has completely turned into a sleazy company! I hope they experience SERIOUS churn! That’s the only way these dirt bag companies will learn! Hit them in their wallet.

They dont care the moment sprint and now us cellular they bought it's the new Verizon

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The_Opposition
The_Opposition
Arena Apprentice
• 1mo ago

The punishment for T-Mobile is clear: they shouldn't be allowed to use terms like permament, lifetime, forever, or lock, because they clearly don't understand what they mean. They should be legally barred from using these terms in both contracts or advertisements.


You don't get to claim something (to bring in customers) without actually offering it. That's false advertising.

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The_Opposition
The_Opposition
Arena Apprentice
• 1mo agoedited
↵pcmsatta88 said:

T-Mobile is but a shadow of is former self under John Legere. He was a major reason why I switched. The culture he created around the company and the integrity that he and the company had then were unmatched. Since their acquisition of Sprint and his departure, the company has definitely gone down the tubes and is no longer customer-friendly, but customer-hostile.

They were only hungry to do the "right" things when they were the underdog. Now that they are on top, they don't give a what.


So it was never something they valued as a company, just a necessity. You can't be on the bottom AND aggressively exploit strangers. Now they are on top, they can do what any good business under capitalism will - disregard their base, act like the King, and focus on profit first. They're high on their own supply, and they will be until they get knocked off their pedestal.


The old CEO was an outlier for them, that's why when he left, the company reverted. They didn't actually learn anything from him, just considered him the old boss. It's clear that the company is poorly managed and has overall awful company culture and morale - for even when things improve, nobody can be bothered to make them permanent.

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The_Opposition
The_Opposition
Arena Apprentice
• 1mo ago
↵alouden17 said:

I used to love TMobile. Were I not on a plan with my wife, I would have left a long time ago. Right now, my wife is still paying off her phone. But the moment that phone is paid off, we are moving to another carrier. I don't like Verizon much either but I might have to consider them, or AT&T or perhaps someone else.

Verizon is the worst of the big 3. They have always been the most controlling, the most expensive, and the most difficult to deal with. And they're also just dumb as rocks. Remember when they bet everyting that mmWave would take off? yeah, the rest of us "normies" saw failure for what it was even before covid. And we don't even do analysis or run their business. Verizon for the L.

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The_Opposition
The_Opposition
Arena Apprentice
• 1mo ago
↵azfreedheart said:

I'm a Sprint customer who got dragged into T-Mobile unwillingly. The first thing that happened to me as a T-Mobile customer was they made my brand new 5G Sprint phone inoperable so I had to buy another phone that was on the 5G bands that T-Mobile was using not the ones that they were putting out of service from sprint. Since then I've seen increase after increase with no change in service and decreased customer service. There is absolutely no reason for me to stay with T-Mobile at this point and I definitely can see myself changing to a new carrier sometime this month. T-Mobile lies and sucks.

that doesn't even make sense, considering they have an app specifically to facilitate sprint/t-mobile connections that people usually complain of. it reeks to me about them lying to make another sale. i've heard of this for at least a decade now - they just have metrics they need to meet that require predatory tactics.

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The_Opposition
The_Opposition
Arena Apprentice
• 1mo ago
↵LKahhan said:

If T-Mobile wants its customers to stop complaining to the FCC, perhaps they should start honoring their agreements again.

T-Mobile: No price upgrades, for life!*******************************************

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Bruce086
Bruce086
Arena Apprentice
• 1mo ago

I seem to be an outlier, and everyone's experience is different, but I mostly feel I came out ahead with the latest changes.


I had 2 lines on an old ONE 55+ plan for $80, one line had the scam shield/caller ID add on for $4 and the other had the International PLUS add on that gave me International calling minutes and some data, scam shield/caller ID and the most important for me, UNLIMITED Hotspot for $25. So a total of $29 in add-on services.


With the plan they migrated me to, Experience Signature 55+, my price will increase by $6 per line, but the add-ons will go away, Scam shield/Caller ID are included with the new services for those lines, plus a 60GB hotspot allowance. So my total will go up $12/line, but, I drop $29 worth of add-ons, so I am now $17 less for the bill, plus I gain Netflix, that I didn't have included before. I don't travel International, and I usually didn't use over the 60GB for hotspot most of the time, so it should have little impact on me.


The one caveat that might enter in, I don't know if I will be one of the lucky people whose tax/fees remain inclusive, or if they start charging me for that, I guess I have to wait until the first bill to find out. Taxes in my state should be $5.52, so if the other fees aren't more than the remaining $11.48 ($17- $5.52) I should break even or even still come out with a smaller bill, and increased perks.


Again, YMMV, but for me, I don't think of this as negative.

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