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As a 5 month customer I'm sticking with T-Mobile even with its upgrade n all it's the only company that offers unlimited hotspot built into the phone plan. When I need it I know it's there especially where I live and being on fixed income I can't afford both, home Internet and cell phone service. This is a life saver.
As a longtime T-Mobile customer, what stands out to me is how different the company feels from the John Legere era. Back then, I never worried about T-Mobile raising prices, and customer service was one of the company's biggest strengths. When I called, I could usually reach a live person quickly and get my issue resolved. Today, we've seen price increases, staff reductions, store closures, and an increasing push toward the T-Life app and automated support instead of human interaction. I understand the need to grow new revenue streams and improve efficiency, but from a customer's perspective, T-Mobile feels less focused on customer experience and more focused on profitability than it did during the Legere years. That's the biggest change I've noticed.
Please excuse my earlier post. I wasn't able to edit it once the time limit expired, so this comment is a more complete version of what I wanted to say.
As a 5 month customer I'm sticking with T-Mobile even with its upgrade n all it's the only company that offers unlimited hotspot built into the phone plan. When I need it I know it's there especially where I live and being on fixed income I can't afford both, home Internet and cell phone service. This is a life saver.
As a longtime T-Mobile customer, what stands out to me is how different the company feels from the John Legere era. Back then, I never worried about T-Mobile raising prices, and customer service was one of the company's biggest strengths. When I called, I could usually reach a live person quickly and get my issue resolved. Today, we've seen price increases, staff reductions, store closures, and an increasing push toward the T-Life app and automated support instead of human interaction. I understand the need to grow new revenue streams and improve efficiency, but from a customer's perspective, T-Mobile feels less focused on customer experience and more focused on profitability than it did during the Legere years. That's the biggest change I've noticed.
Please excuse my earlier post. I wasn't able to edit it once the time limit expired, so this comment is a more complete version of what I wanted to say.
Things that are NOT allowed:
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts:
As a 5 month customer I'm sticking with T-Mobile even with its upgrade n all it's the only company that offers unlimited hotspot built into the phone plan. When I need it I know it's there especially where I live and being on fixed income I can't afford both, home Internet and cell phone service. This is a life saver.
As a longtime T-Mobile customer, what stands out to me is how different the company feels from the John Legere era. Back then, I never worried about T-Mobile raising prices, and customer service was one of the company's biggest strengths. When I called, I could usually reach a live person quickly and get my issue resolved. Today, we've seen price increases, staff reductions, store closures, and an increasing push toward the T-Life app and automated support instead of human interaction. I understand the need to grow new revenue streams and improve efficiency, but from a customer's perspective, T-Mobile feels less focused on customer experience and more focused on profitability than it did during the Legere years. That's the biggest change I've noticed.
Please excuse my earlier post. I wasn't able to edit it once the time limit expired, so this comment is a more complete version of what I wanted to say.
As a 5 month customer I'm sticking with T-Mobile even with its upgrade n all it's the only company that offers unlimited hotspot built into the phone plan. When I need it I know it's there especially where I live and being on fixed income I can't afford both, home Internet and cell phone service. This is a life saver.
Interesting. I have tried T-Mobile a number of different times. One reason, I never stayed was the terrible customer service.
As a longtime T-Mobile customer, what stands out to me is how different the company feels from the John Legere era. Back then, I never worried about T-Mobile raising prices, and customer service was one of the company's biggest strengths. When I called, I could usually reach a live person quickly and get my issue resolved. Today, we've seen price increases, staff reductions, store closures, and an increasing push toward the T-Life app and automated support instead of human interaction. I understand the need to grow new revenue streams and improve efficiency, but from a customer's perspective, T-Mobile feels less focused on customer experience and more focused on profitability than it did during the Legere years. That's the biggest change I've noticed.
Please excuse my earlier post. I wasn't able to edit it once the time limit expired, so this comment is a more complete version of what I wanted to say.