Discussion - We asked you what it would take for Verizon to bring you back and the answer was no surprise

You're assuming you reached a wide range of customers that left Verizon. Seems this would have a large margin for error. What if there were multiple things that I would require to return to Verizon?

Verizon, like most big cell companies, hate current customers. They spend all their time trying to lure other company's customers away. I can't wait for Elon / Space X to have a phone service. I am not a fan of his politics, but his understanding of customer service and expectations is really good.

Why quilfy cheaper with "bit". You didnt state "bit" better coverage. Its not a stretch that a bit is less than a little.

Someone might think a bit might mean a $0.50 on a $60 plan. I think there would need to be at least 10% cheaper plan than folks currently have or some other incentive of significant value before they would switch back.ǰ

Left VZW for Google Fi... Very very little will convince me to go back. I don't even know what could get me back at this point.

What happened to the comment I just spent precious time typing and posting and it disappeared. Sacre!!

I signed up with Verizon 3 years ago. They quoted a price of $82+ for a " bring your own device" plan. For 3 years, I was happy, never looked at or considered the competition. Last month I received a bill for

$97. . .NO notice, nothing changed, just a whopping $15 increase. I called their CS and got connected with their talking machine, who "understood my frustration ", but the "bring your own device" had ended , but, I could get a $10 discount if I was willing to be extorted by signing up for paperless and auto pay. I was finally put in touch with live person who barely spoke English, but, she was unable to open my account. So she suggested that I load up my oxygen tank and my 80 year old COPD ravaged disabled body and travel 6 miles to one of their stores to see if Verizon might have a different plan.

For 3 years I was happy, sent in my payment ahead of time, never complained, never looked at the competitions mailers, was a devout Verizon customer, but, evidently a happy customer wasn't what Verizon wanted. So I'll be filing a complaint against Verizon with The FCC and FTC. And if Verizon wants their payment, they need to send me the bill in a timely manner and I'll mail the check before the due date. . . and I'll be shopping the competition.

Verizon doesn't allow video calling from unlocked Samsung phones bought from the manufacturer without using third-party apps, only phones sold directly by Verizon support it. Doesn't matter if it's the same model, and the plan details + representatives don't make it clear video calling is only natively supported on their branded devices.

Worse yet, there are no hardware differences and unlocked Samsung phones still automatically download the Verizon-specific Service Provider Software when using their SIMs. So what reason is there to sell plans with features like video calling that aren't natively supported on devices bought directly from the manufacturer? Why in 2026 are carriers still using arbitrary firmware restrictions to make full use of their services and lock customers into carrier-branded devices?

This and other arbitrary anti-consumer problems is why Verizon is losing customer trust and business.