Discussion - Verizon is getting ready to tune customers out

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houseofcortez
houseofcortez
Arena Apprentice
• 1d ago

Told yall Verizon is foul AF

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vegah85
vegah85
Arena Apprentice
• 1d ago

I think Verizon picked the wrong person to lead the company to greatness. They should’ve begged John Legere to take the job

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TheArkitekt
TheArkitekt
Arena Apprentice
• 14h ago

Left Verizon many years ago, and never looked back. This attitude toward customers is precisely why. They are a vile company and the new CEO will only further that

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Lovegodzilla
Lovegodzilla
Arena Apprentice
• 13h ago

AI is a bad joke!


AI bots are horrible at helping you do anything. Their customer service abilities are severely limited. If you ask them a question that's not in their limited abilities they either circle back to the beginning or end the call. Seldom do they transfer you to a live person.


Verizon used to make sense. Not anymore.

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bfsstuiccshre
bfsstuiccshre
Arena Apprentice
• 13h ago

God, it’s so sad, like watching a big animal die slowly. Verizon, won’t you just die already? Who even gives them money in 2026?

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lgp151619
lgp151619
Arena Apprentice
• 12h ago

As an employee of Verizon. Trust me when we say we all agree with you. The CEO is a complete joke. We are underpaid and overworked and basically forced to push things on customers that you don’t actually need or want. Verizon has become a bait and switch company with pushy sales tactics and overseas garbage support. We are just as burnt out as customers are. They wanna cut the fat and get rid of useless people. Get rid of Dan the con man.

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Ohiopgone
Ohiopgone
Arena Apprentice
• 7h ago

If i want no customer service, i'll just go with Visible.

What's the premium price for then.

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phenixz81
phenixz81
Arena Apprentice
• 6h ago

Maybe instead of cutting costs by cutting employees all the people on top lose their bonus they all received and take pay cuts since it’s their fault the company is where it’s at today….stop enriching the higher ups and having the employees take the brunt of THEIR FAILURES!!!

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TreasInTexas
TreasInTexas
Arena Apprentice
• 3h agoedited

So Verizon now wants customers to pay for a useable (laughable) phone service that comes with no support? They really expect customers to RELY on AI for all their customer service needs? Oh boy… 🙄


What happens when AI gets it wrong or provides incorrect information when a customer needs support?


What a disaster.

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