Discussion - T-Mobile users refuse to stay quiet as the carrier betrays its original mission

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ZombieHunter
ZombieHunter
Arena Apprentice
• 1mo ago

What?

Their mission is to provide cell phone service.

They are providing cell phone service.

If you let little things upset you, move along to what makes you happier.

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ZombieHunter
ZombieHunter
Arena Apprentice
• 1mo ago
↵wildboyjoe1977 said:

My issue,T Mobile gave me a great deal on a tablet..I was thrilled until one year later they announced 4g tablets would be obselete in 3 yrs my great deal a 4g tablet...aholes.

Literally, who keeps tech for 3+ years? Buy a new tablet dude they are like $200 bucks. Amazing how people complain about a "great deal", then change their mind when something new comes out.

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ZombieHunter
ZombieHunter
Arena Apprentice
• 1mo ago
↵carlb said:

No. He is actually very polite considering what has been happening lately.

What has actually been happening that is any different from any other company in history?

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carlb
carlb
Arena Apprentice
• 1mo ago
↵ZombieHunter said:

What has actually been happening that is any different from any other company in history?

It is different in speed, intensity and bold braking of all promises.

It's not different in putting corporate profits way above the interests of customers and employees.

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howellmeldasteve
howellmeldasteve
Arena Apprentice
• 1mo agoedited
↵howellmeldasteve said:

Yes. The new T-Mobile has disappointed me terribly. I have been a loyal customer over 9 years over 6 of them as a business customer. Paid on time every month. The new T-Mobile has betrayed long time customers. They said your price was locked. They said you would never have to change your plan. They have betrayed both. We have now been forced to migrate to a new plan. I reached out to a customer service rep. This is what they said: "Looking over the change details of your plan migration increase shows it will be up to $2 per voice line and the new plan name will be Business Unlimited Ultimate. Let me know what additional questions I can answer for you today." Name withheld. We received our bill from the forced new plan it was $4.80 per line. We call that lying in our house. Trust is something a business should value. The new T-Mobile doesn't seem to value their customers or value honest. I miss the old T-Mobile.

UPDATE: Though it took a while T-Mobile was able to resolve the issue to our satisfaction. Our plan increase is actually less than $2 per line. They have price locked the plan for 5 years. They also provided a generous credit to our account.

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