Discussion - T-Mobile reps are pressured to sign up customers for 36-month EIP financing

That's typical for the New t mobile. It's sad but it didn't come unexpectedly. Deutsche Telekom, the main shareholder and former German monopolist has a history of putting profits way above the interests of the customers. The uncarrier thing was good to gain tens of millions of new customers.

Now it's the time to cash in.

If people want improvement, they have to switch in masses. Otherwise there is no reason to change the course.

I'd love to see Legere return. He never would, though.

No one is pressuring anyone. And no one is pressured. It is a change to lower costs when most people are fine with phones lasting 3 yrs. You can always pay more if you like so big deal. And you can always upgrade early.

What?? It lowers overall costs to increase in phone prices. You can always pay more or early. Drop 250 or 500 and reduce the time and cost. It's for you not us.

The new 36month financing is not currently part of the numbers that sales staff sales rankings are measured by. They are tracked, and they are discussed, because new accounts can only do 36 month financing thru T-life, and 24 month new accounts are done thru old system. T-mo is pushing everything thru T-life.

Also you love to say whats happening at 3rd party stores, but thats like comparing the wild west to a big city. Another reason Tmo is pushing to get rid of 3rd party stores in near future

I'm a T-Mobile rep and the metrics are always changing. I'm specifically a T-Mobile rep who works for a Kiosk inside of Sam's club so our job is a little different. We have to pitch to customers to get them to stop and switch, 100x more difficult than working in a store. We can't even sell the Essentials plan, a plan we HEAVILY advertise. They don't want us touching it for new customers, which is bulls**t*t, so we gotta let customers walk out the door. Things are weird at T-Mobile and the culture is changing. Pretty much have no incentive to go into work everyday from my point of view.

Once my favorite outlets for news around tech. Now all you guys is click bait... no1 is being forced to offer 36 month. None of our metrics reflect 36 month vs 24 month In any way. New customers are 36 month, existing get to keep 24 or move to 36 months if they want the benefits. It's completely up to the customer. This could change down the road, but no1 is being forced. Unfortunately new customers don't have an option of 24vs36. Tmobile is the last carrier in the US to move to 36 months and with phones pushing 2200 MSRP it's a smart move for a family that needs lower bills. And lastly, it's a high paying commission job, we will always have metrics we are chasing, its literally the job we all chose/want.

This topic is really quite dumb. If you do t like paying less over a longer period, just buy your phone or use klarna or a buy now pay later option. End of story. Who cares here.

Meaningless reporting when so much else is going on. Stop click bait Before everyone leaves.