Discussion - Customers fear the classic T-Mobile will never return and I don’t blame them

The absolutely worst part is that in spite of complaining there is no mass exodus from TMO and the gazillions of $ are flowing in. ATT and Verizon are watching it closely and already copying.

I get it, but this is 2026, T-mobile, AT&T and Verizon are well established. Rates should have fallen for all three carriers, but instead, they have increased. People are justified to be upset that they are paying more and being forced into rate increases for no real reason. Customers needs haven't changed much, but the carriers still believe that they know what is best for you so they add in stupid things and increase the rates.

I work for retailer that does those big 3. When it comes to customer service t mobile employees seem to be the worst. In store and over the phone maybe that's why the suggest people use the app and having massive layoffs.

Just curious, but why do you assume that rates should fall when the investment cost is still very high by them?

I work for OSL in walmart and we deal with all 3 carriers tmobile has the best plans and the best approach the customers we set up love it. Verizon just recently started trying to match what tmobile is doing so apparently they aren't failing they are winning.

Do you mean "classic T-Mobile" as in the company that was touting 3G technology (HSPA+) as "4G" and charged customers extra for it? The company that was charging people $400+ deposits plus full price of device if they had less than perfect credit? Or are you talking about the "classic" T-Mobile that John Legere rebuilt and shook up the industry with?

In 2007, I got a free phone with one year contract and no deposit in spite of less than perfect credit.

When TMobile swallowed Sprint they took on some of Sprints business practices which ultimately ended the T-Mobile that we knew. Almost immediately they discontinued grandfathering their price plans, before Sprint the deal you signed on with T-Mobile was the plan that you had for life, occasionally, like on Fathers Day, they had some really good deals that you would have for life. After Sprint it became “Price guaranteed for three years” meaning that after three years they can raise the price to whatever they please, just like AT&T and Verizon. They no longer have any interest in retaining loyal customers now that the competition has been virtually eliminated. So it is true, the T-Mobile everyone loved, the one that John Legere brought about is officially dead and gone, with a hybrid of T-Mobile and Sprint taking its place. Large corporate mergers are never what’s best for consumers, even though the CEOs swear that with the combined synergy of two companies prices will fall, that never happens in real life, only layoffs, store closures, and higher rates result.