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None of these carriers are ever going to have good customer support. They all outsource their customer service too other countries. They all use cheat sheets to provide service that they dont even use locally.
Mist of the calls go to the Philippines or India. Because all these companies wanna make lots of money, but cheap out on everything else.
It's not going to be better. It is just a marketing illusion.
So, yes, that was totally true for the last 20+ years. AT&T has publicly stated that they are reducing their "offshore" headcount and using AI to screen inbound care calls. No more "press 1 for ___, 2 for ____". It now just asks "how can I help you". Once it figures out what you want, it routes you to a person in the US.
Things that are NOT allowed:
To help keep our community safe and free from spam, we apply temporary limits to newly created accounts:
None of these carriers are ever going to have good customer support. They all outsource their customer service too other countries. They all use cheat sheets to provide service that they dont even use locally.
Mist of the calls go to the Philippines or India. Because all these companies wanna make lots of money, but cheap out on everything else.
It's not going to be better. It is just a marketing illusion.
So, yes, that was totally true for the last 20+ years. AT&T has publicly stated that they are reducing their "offshore" headcount and using AI to screen inbound care calls. No more "press 1 for ___, 2 for ____". It now just asks "how can I help you". Once it figures out what you want, it routes you to a person in the US.